policies

Low Price Guarantee

At Floor & Décor you will pay the lowest prices in the city- guaranteed!
In fact, we challenge your customers to find a lower price on any identical item. In the unlikely event you do, we’ll beat that price by 10%. Just bring in any competitor’s lower price. After we verify it with an ad, a phone call or a receipt, the item is yours at 10% less from Floor & Décor. No one will sell you flooring for less than Floor & Décor. It’s that simple.

Competitor’s price must be an everyday or advertised identical in-stock item. Competitor’s damaged, clearance, close-out, discontinued, special-buy or liquidation sales are excluded from this offer. Current in-store price, if lower, overrides our advertised price.



Return Policy

Our goal is for you to be satisfied with your purchase from Floor & Décor.

You may return any unused boxed and non-damaged merchandise for an exchange or refund with original receipt within 30 days to any store. Used or opened tools are not eligible for return but can be exchanged due to defects within 30 days from the date of purchase.

Disclaimer: Returned and/or refunded transactions will be credited using the original payment type. Check transactions over $250 will be refunded by mail within 14 days of the return. Floor & Décor is not responsible for product defects or damage due to improper installation.

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