Shipping Policy

Lead Times
All orders will ship within 36* business hours after payment is received and processed. All orders shipped via LTL carrier will be scheduled for delivery within 3-5 business days. All UPS parcel orders will arrive within 2-5 business days.

Delivery
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

• Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.


• Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and is not allowed to enter your home.


• Once unloaded, it is recommended that you store the flooring material in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring material to acclimate and 2) it will reduce the number of times you will have to move the flooring. Boxes of flooring material can weigh as much as up to 65 lbs. depending on the product.


• DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.
  

Conditions
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.

Truckload Orders
If you are planning on purchasing over 10,000 lbs of product in one order, please call our Customer Care Specialists at 1-877-675-0002 and they will custom build your order in an effort to save you money on freight charges.

Order Storage
You have 14 days maximum storage on any completed order.

In-Store Pickup
If you are planning on picking up your order in-store you must have a copy of your confirmation email and a valid photo id. Please provide our warehouse manager at least 2 hours to pull your order for in-store pickup. In-store pickup is available from Mon. to Fri. from 9 a.m. to 9 p.m. ET. and Sat. from 9 a.m. to 6 p.m. ET..

*If a product is on backorder shipment may be delayed 7-10 business days. If your order is placed on backorder you will be notified by a Floor and Decor customer care specialist.