Shipping Policy

Lead Times
All orders will ship within 36* business hours after payment is received and processed. All orders shipped by freight will take an estimated 7-10 business days. All FEDEX orders will take an estimated 5-7 business days.

Delivery Times
All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend you do not schedule installation until you receive your product.

Delivery of Ceramic, Porcelain, Travertine, Slate, Marble, Granite, and Tumbled Stone
All Ceramic, Porcelain, Travertine, Slate, Marble, Granite, and Tumbled Stone must be palletised and shipped via R&L Carriers. This is to insure a minimum amount of breakage during transport.

Delivery
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

• Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.


• Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and is not allowed to enter your home.


• Once unloaded, it is recommended that you store the flooring material in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring material to acclimate and 2) it will reduce the number of times you will have to move the flooring. Boxes of flooring material can weigh as much as up to 65 lbs. depending on the product.


• DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.
  

Conditions
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.

Truckload Orders
If you are planning on purchasing over 10,000 lbs of product in one order, please call our Customer Care Specialists at 1-877-675-0002 and they will custom build your order in an effort to save you money on freight charges.

Order Storage
You have 14 days maximum storage on any completed order. Additional time left in storage will incur $10 a day in storage fees for each day the product has not been picked up after 14 days.

Return Shipments
Once an order has been loaded and is in route to the shipping address, Floor and Decor of America will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs.

In-Store Pickup
Floor and Decor offers in-store pickup at any of our stores nationwide. All online purchases made for in-store pickup will be available for pickup within 2 hours of purchase. To ensure the security of your online purchase, only the person who made the purchase may pick up the merchandise at a store. We require 3 items of verification to pick up an in-store purchase. You must provide your online sales receipt, a picture ID, and the credit card you used to make your purchase online before we will release the product from one of our retail locations. The name on the ID must match the name on the purchasing credit card.

Third Party In-Store Pickup Policy
If you would like for your contractor or a third-party to pick up your purchase, you will need to come into the store with the same 3 items for verification (online sales receipt, picture ID, and purchasing credit card), at this point you can fill out the Floor and Decor Customer Storage Form, and indicate who you are allowing to pick up the merchandise. The person picking up the merchandise will need to provide a valid Government issued ID prior to Floor and Decor releasing any merchandise to this person.

*If a product is on backorder shipment may be delayed 7-10 business days. If your order is placed on backorder you will be notified by a Floor and Decor customer care specialist.

International Shipments
Currently Floor and Decor Outlets of America only ships to the United States and Canada. We do not ship to any other locations. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to paid by the customer.

Sample Orders
Samples may take 7-14 business days to arrive.