All orders will ship within 36* business hours after payment is received and processed. All orders shipped by freight will take an estimated 7-10 business days. All FEDEX orders will take an estimated 5-7 business days.
All delivery dates are estimates. We cannot guarantee specific deadlines. We recommend you do not schedule installation until you receive your product.
Delivery of Ceramic, Porcelain, Travertine, Slate, Marble, Granite, and Tumbled Stone
All Ceramic, Porcelain, Travertine, Slate, Marble, Granite, and Tumbled Stone must be palletised and shipped via R&L Carriers. This is to insure a minimum amount of breakage during transport.
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:
Taking into consideration the many variables in shipping, we strongly recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.
If you are planning on purchasing over 10,000 lbs of product in one order, please call our Customer Care Specialists at 1-877-675-0002 and they will custom build your order in an effort to save you money on freight charges.
You have 14 days maximum storage on any completed order. Additional time left in storage will incur $10 a day in storage fees for each day the product has not been picked up after 14 days.
Once an order has been loaded and is in route to the shipping address, Floor and Decor of America will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs.
Floor and Decor offers in-store pickup at any of our stores nationwide. All online purchases made for in-store pickup will be available for pickup within 2 hours of purchase. To ensure the security of your online purchase, only the person who made the purchase may pick up the merchandise at a store. We require 3 items of verification to pick up an in-store purchase. You must provide your online sales receipt, a picture ID, and the credit card you used to make your purchase online before we will release the product from one of our retail locations. The name on the ID must match the name on the purchasing credit card.
Third Party In-Store Pickup Policy
If you would like for your contractor or a third-party to pick up your purchase, you will need to come into the store with the same 3 items for verification (online sales receipt, picture ID, and purchasing credit card), at this point you can fill out the Floor and Decor Customer Storage Form, and indicate who you are allowing to pick up the merchandise. The person picking up the merchandise will need to provide a valid Government issued ID prior to Floor and Decor releasing any merchandise to this person.
Currently Floor and Decor Outlets of America only ships to the United States and Canada. We do not ship to any other locations. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to paid by the customer.
Samples may take 7-14 business days to arrive.